Updated 19th August 2021
We are continually assessing the business impact that the global Coronavirus, COVID-19 is having on the operation of our business. The health, wellbeing, safety of our employees, customers and consumers are paramount. We are preparing and acting accordingly in line with the latest UK Government issue guidance, our most recent COVID-19 risk assessment can be viewed at the following link [INSERT LINK], this has been prepared to ensure that both our colleagues and consumers remain safe.
We are pleased to advise that we are to continue to provide all 2-person home delivery services, including in-home services, such as disconnections, installations, and the assembly of products.
We take this opportunity to outline our policy in respect of our delivery personnel entering your property whilst undertaking a delivery:
POLICY ON ENTERING CONSUMERS’ PROPERTY TO UNDERTAKE A DELIVERY, WITH OR WITHOUT AN INSTALLATION:
⦁ Ensure that there is a minimum of 2 metre clear area prepared in advance of the delivery personnel arriving at the property;
⦁ Ensure that the property doors are open prior to the delivery personnel’s arrival, providing immediate access to the room of choice, where the product(s) is to be delivered and/or installed;
⦁ Wherever possible, ensure that the windows are open within the property where the delivery personnel will be visiting;
⦁ Understand the requirement for maintaining all aspects of Social Distancing and safety (avoiding surface transmission when Product enters or leaves a property) within their household;
⦁ Understand, in the event of any member of the household failing to comply with any of the guidelines set out by our company, the delivery and/or installation will be immediately aborted, and the delivery personnel will leave the property with, or without, the product(s);
⦁ Understand should a our delivery personnel feel unsafe and or suspect any member of the household is unwell the delivery will not take place.
It is the householder’s responsibility to advise the delivery personnel immediately upon arrival should anyone within the household be self-isolating. If there are any household members self-isolating the delivery will not take place and must be rearranged in accordance with the company the product(s) have been purchased from.
We will ensure that:
⦁ Product will be taken to the Consumer’s room of choice, unpacked and the relevant in-home service carried out;
⦁ All delivery personnel will;
⦁ Use hand sanitiser before entering the property, with a minimum alcohol content of 80%;
⦁ Wear disposable type 2 R masks and latex disposable gloves during the delivery and installation process;
⦁ Ensure that all PPE worn during the delivery process will be securely disposed of after each delivery has taken place;
⦁ Photographs of the delivery and/or installation will be taken to support the proof of delivery;
Rest assured, we remain committed to providing safe and secure home delivery services to the public on behalf of our customers.