Consumer Management

Premier Consumer Management System

2 Man Home Delivery’s passion and commitment to home delivery and customer service has led to the development of the UK’s Premier Consumer Management System. 2 Man Home Delivery’s Premier Consumer Management System is their bespoke database, specifically designed to manage the home delivery supply chain including reverse logistics.

Using the Premier Consumer Management System, 2 Man Home Delivery’s Consumer Service Centre team are able to manage the whole life of an order.

The Premier Consumer Management System

Bespoke Systems Database – EDI Enabled:

  • Consumer management
  • Order processing
  • Barcode scanning
  • Stock control
  • Warehouse management
  • Transport management
  • Management information
  • Accounting

The Consumer Service Centre

Responsible for:

  • Consumer management – communicating the home delivery process
  • Pre-delivery survey
  • Home Delivery time and date bookings within a 2 hour time slot
  • Emergency home deliveries
  • Call-backs
  • Customer management
  • Post-delivery consumer satisfaction surveys
  • Customer management reports
  • POD’s