CORONAVIRUS, COVID-19 STATEMENT
We are continually assessing the business impact that the global pandemic, COVID-19 is having on the operation of our business. The health, wellbeing, safety, of our employees, our customers and you, the Consumer are paramount to us.
We are removing the majority of the operational restrictions we implemented in the early part of 2020 from today, 1st September 2023.
Please read our policy below in respect of our position on our delivery personnel entering your property.
2 MAN HOME DELIVERY POLICY – ENTERING CONSUMERS’ PROPERTY TO UNDERTAKE A DELIVERY, AND/OR COLLECTION OF PRODUCT(S) WITH OR WITHOUT INSTALLATION AND/OR DISCONNECTION SERVICES
IT IS YOUR RESPONSIBILITY TO ADVISE THE DELIVERY TEAM IMMEDIATELY UPON THEIR ARRIVAL AT YOUR PROPERTY SHOULD ANYONE PRESENT AT THE PROPERTY BE SELF-ISOLATING OR HAS TESTED POSITIVE FOR COVID-19 IN THE LAST 7 DAYS.
If any individual is self-isolating or has tested positive for COVID-19 in the last 7 days at your property, the delivery will not take place. The redelivery must be rearranged in accordance with the policy of the company the product(s) have been purchased from.
We will ensure that:
- One of our two delivery personnel will undertake the pre-delivery survey at the property to ensure that the delivery and/or installation is safe to take place;
- Product will be taken to your location of choice, as advised to us during the booking process, unpacked and the relevant in-home service carried out (if applicable);
- All delivery personnel will have the option to use PPE during the delivery and installation process, we encourage all delivery personnel to use all the PPE we have made available to them;
- All PPE worn (if applicable) during the delivery process will be securely and safely disposed of after each delivery has taken place;
- Photographs of the completed delivery and/or installation will be taken to support the proof of delivery document;
- All proof of delivery documentation will require endorsement by way of signature from you. Our delivery personnel shall retain the original document and provide you with a carbon copy duplicate proof of delivery document for you to retain for your records.
Rest assured, we remain committed to providing you with a safe and secure home delivery service. Should you require any further clarification on the content of this communication please contact our Consumer Service Centre by telephone on 01889 59 77 44 (Monday-Friday between 8:00 am and 5:00 pm) or by email at info@2mhd.com
Yours sincerely
GS Deol
Director
Post delivery we or a third party ‘Trustpilot A/S’ may contact you by email to request a review of our home delivery service provided to you. You are not obliged to leave a review and are able to delete the invitation for review from your email inbox without the risk of us repeatedly asking you to leave a review. If you do not wish to receive the email invitation please contact us at info@2mhd.com to opt out of the invitation being sent to your email address.